Medical Supplies &
Packaging,
Sourced for You.

1. Introduction and Definitions

"Company", "We", "Us", "Our" refers to Moishifra Enterprises Ltd., a company registered in England and Wales under company number 07834053, whose registered office is at Bury New Road, 2nd Floor – Parkgates, Prestwich, Manchester, M25 0TL.

"Client", "You", "Your" refers to the business entity or individual who submits a quote request, places an order, or enters into a commercial relationship with the Company.

"Goods" refers to any medical supplies, medical packaging, or related products sourced by the Company on behalf of the Client.

"Order" means a confirmed purchase agreement between the Client and the Company following the Client's written acceptance of a Quotation and receipt of the required deposit.

"Quote" or "Quotation" means a written pricing proposal issued by the Company in response to a Client's request, specifying the Goods, quantity, price per unit, and applicable shipping costs.

2. Acceptance of Terms

By submitting a quote request — whether through our website, by email, or by any other means — and by placing an Order with the Company, you agree to be bound by these Terms and Conditions in their entirety. These Terms form the entire agreement between you and the Company regarding the supply of Goods and supersede all prior representations, communications, and agreements.

These Terms apply to all B2B transactions. If you are a consumer (an individual purchasing wholly outside the course of business), please contact us before proceeding, as additional statutory rights may apply. If you do not agree to these Terms, you must not submit a quote request or place an Order.

3. Quotations and Pricing

All pricing is provided on a bespoke, quote-only basis. No prices are published on our website. Prices are determined by the type and specification of Goods requested, the quantity required, the destination country, the chosen mode of shipping, and prevailing market and supply conditions at the time of quotation.

All Quotations are valid for 14 calendar days from the date of issue, unless otherwise stated in writing. After this period, prices may be subject to revision due to changes in supply, currency, or logistics costs.

A Quotation constitutes an offer to supply Goods on the stated terms. A binding Order is only created when the Client formally accepts the Quotation in writing and the 50% deposit has been received and cleared by the Company. The Company reserves the right to withdraw or amend any Quotation at any time prior to both conditions being met.

4. Order Confirmation

An Order is confirmed only when: (a) the Client has communicated written acceptance of the Quotation; and (b) the 50% deposit described in Clause 5 has been received and cleared by the Company. No Order shall be deemed confirmed until both conditions are satisfied.

The Company reserves the right to decline any Order at its sole discretion, in which case any deposit received will be returned in full without deduction.

5. Payment Terms

All payments are due in the currency stated on the Quotation. The following two-stage payment structure applies to all Orders:

• Stage 1 – Deposit (50% of Goods Value): 50% of the total Goods value as quoted is payable upon Order confirmation. Procurement will not commence until this deposit has been received and cleared in full.
• Stage 2 – Balance (50% of Goods Value + Full Shipping Cost): The remaining 50% of the Goods value, plus the full agreed shipping, freight, and logistics costs, is payable prior to or upon dispatch. Goods will not be released for dispatch until full payment has been received and cleared.

Payments must be made by bank transfer (BACS/SWIFT) or such other means as agreed in writing. The Company reserves the right to charge statutory interest on overdue balances at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

All bank transfer fees, international wire charges, and currency conversion costs are the sole responsibility of the Client. The Company must receive the net invoiced amount in full.

6. No Returns and No Refunds Policy

All sales are final. The Company operates a strict no returns and no refunds policy without exception.

Due to the bespoke, bulk, and regulated nature of medical supplies and packaging, no Goods may be returned once dispatched, and no refunds will be issued under any circumstances, including but not limited to:

• Change of mind, business circumstances, or requirements on the part of the Client;
• Delays in transit or delivery beyond the Company's reasonable control;
• Import duties, customs inspections, clearance delays, or regulatory compliance issues in the destination country;
• Minor and non-material variations in product specification, packaging design, or labelling that do not affect the fitness for purpose of the Goods;
• Insolvency, cessation of trading, or change of ownership on the part of the Client after Order confirmation.

In the event of a legitimate quality complaint — meaning a material defect in the Goods supplied that renders them unfit for their intended purpose — the Client must notify the Company in writing within 48 hours of receipt, supported by photographic evidence and a written description of the alleged defect. The Company will investigate in good faith but accepts no automatic obligation to issue a refund, accept a return, or provide a replacement.

Clients are strongly advised to request samples, conduct full product due diligence, and confirm all specifications in writing before placing any Order.

7. Shipping and Delivery

The Company can arrange shipping to the United States, all EU member states, and, on request, to any destination worldwide. Shipping costs will be included in or added to the Quotation as a line item.

Available shipping modes include air freight, sea freight, road freight, and rail freight. The appropriate mode will be agreed with the Client at the time of quotation based on the nature of the Goods, destination, and timeline.

All delivery timescales stated are estimates only and are not guaranteed. The Company shall not be liable for delays caused by customs clearance, carrier delays, adverse weather, port or border congestion, geopolitical events, or any other circumstance beyond the Company's reasonable control.

The Client is solely responsible for ensuring compliance with all import regulations, licensing requirements, customs declarations, permits, duties, and taxes applicable in the destination country. Any costs, penalties, or losses arising from non-compliance are the sole liability of the Client. The Company is not responsible for obtaining import licences or market authorisations on behalf of the Client.

Shipping costs form part of the Stage 2 payment (Clause 5) due prior to dispatch.

8. Risk and Title

Risk in the Goods passes to the Client at the point of handover to the carrier at the point of dispatch. Title in the Goods passes to the Client only upon receipt of full and cleared payment of all sums due, including the Goods value and all shipping costs.

The Company strongly recommends that Clients arrange adequate cargo insurance to cover the full replacement value of all shipments from the point of dispatch. The Company accepts no liability for loss or damage to Goods in transit.

9. Product Compliance and Regulatory Requirements

The Company acts as a commercial sourcing intermediary. Whilst we endeavour to source Goods from reputable and established manufacturers and suppliers, the Client is solely responsible for ensuring that all Goods ordered comply with applicable laws, regulations, and standards in the destination country, including but not limited to:

• Medical device regulations (e.g. EU MDR 2017/745, UK MDR 2002, US FDA requirements);
• Import licensing and market authorisation requirements;
• CE marking, UKCA marking, FDA 510(k) clearance, or equivalent requirements;
• Pharmaceutical or clinical-grade standards where applicable.

The Company makes no warranty that any Goods sourced are approved, licensed, or registered for use or sale in any particular jurisdiction. Clients must conduct their own regulatory due diligence prior to placing an Order.

10. Limitation of Liability

To the fullest extent permitted by applicable law, the Company's total aggregate liability to the Client arising from or in connection with any Order shall not exceed the total sums paid by the Client under that specific Order.

The Company shall not be liable for any indirect, consequential, special, incidental, punitive, or economic loss, including but not limited to loss of profit, loss of revenue, loss of anticipated savings, loss of data, loss of goodwill, or loss of business opportunity, whether arising in contract, tort (including negligence), statute, or otherwise, even if advised of the possibility of such loss.

Nothing in these Terms shall limit or exclude the Company's liability for: (a) death or personal injury caused by the Company's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be unlawful to exclude or limit liability.

11. Force Majeure

The Company shall not be in breach of these Terms, nor liable for any failure or delay in performance of its obligations, where such failure or delay results from events, circumstances, or causes beyond the Company's reasonable control, including without limitation: acts of God, war, armed conflict, terrorism, civil unrest, pandemic or epidemic, governmental orders or trade restrictions, sanctions or embargoes, supply chain disruption, industrial action, transport disruption, port closures, or natural disasters.

In such circumstances, the Company will notify the Client as soon as reasonably practicable and will use reasonable endeavours to resume performance. If the force majeure event continues for more than 60 days, either party may terminate the affected Order on written notice, in which case the Company shall refund the deposit paid for that Order, less any costs already committed and documented.

12. Intellectual Property

All content on this website — including text, design, graphics, layout, and branding — is the intellectual property of Moishifra Enterprises Ltd. and is protected by applicable copyright, trade mark, and intellectual property laws. No part of this website may be reproduced, copied, or distributed without our express prior written permission.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms.

14. Changes to These Terms

The Company reserves the right to amend these Terms and Conditions at any time by posting revised Terms on this website. The "last updated" date at the top of this page will be updated accordingly. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.

For Orders already confirmed at the time of any change, the Terms in force when the Order was confirmed shall continue to apply unless otherwise agreed in writing by both parties.

15. Contact Information

For any queries relating to these Terms and Conditions, please contact us:

Moishifra Enterprises Ltd.
2nd Floor – Parkgates, Bury New Road, Prestwich, Manchester, M25 0TL
Email: hello@moishifraenterprises.com
Tel: 0161 399 5136
Company Number: 07834053

1. Who We Are (Data Controller)

Moishifra Enterprises Ltd. is the data controller responsible for your personal data. We are registered in England and Wales under company number 07834053. Our registered office is Bury New Road, 2nd Floor – Parkgates, Prestwich, Manchester, M25 0TL.

We are committed to protecting your personal data and processing it in a lawful, fair, and transparent manner in full compliance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR 2016/679) where applicable, and the Data Protection Act 2018.

Contact: hello@moishifraenterprises.com  |  Tel: 0161 399 5136

2. Data We Collect

We may collect and process the following categories of personal data about you:

• Identity Data: Your full name, job title, and the name of the business or organisation you represent.
• Contact Data: Email address, telephone number, and business postal address.
• Transaction Data: Details of quote requests submitted, Orders placed, products sourced, payment records, invoices, and all correspondence related to those transactions.
• Communication Data: The content of emails, web form submissions, phone call notes, and other messages you send to or receive from us.
• Technical Data: IP address, browser type and version, operating system, referring URLs, and basic website interaction data collected via cookies or similar technologies (see Clause 9).

We do not intentionally collect special categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or biometric data) and request that you do not provide such data through our contact channels.

3. How We Use Your Data

We use the personal data we collect solely for the following legitimate business purposes:

• To receive, assess, and respond to your quote requests and general enquiries;
• To prepare, issue, and communicate Quotations;
• To process, manage, and fulfil confirmed Orders and associated payments;
• To arrange and coordinate shipping and logistics on your behalf;
• To communicate with you about the progress, status, or issues relating to your Order or enquiry;
• To maintain accurate financial and business records as required by law;
• To comply with our legal, regulatory, and contractual obligations;
• To improve our website and services based on aggregated, anonymised usage data.

We will never sell your personal data to third parties. We do not use your personal data for unsolicited marketing communications, and we do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

We process your personal data under the following legal bases as set out in Article 6 of the UK GDPR and EU GDPR:

• Performance of a Contract (Art. 6(1)(b)): Processing necessary to perform a contract with you, or to take pre-contractual steps at your request — including the preparation and issuance of Quotations and the management of Orders.
• Compliance with a Legal Obligation (Art. 6(1)(c)): Processing necessary to comply with a legal obligation, including financial record-keeping and tax reporting requirements under UK law.
• Legitimate Interests (Art. 6(1)(f)): Processing necessary for our legitimate business interests — such as responding to enquiries, maintaining records of business communications, and improving our services — where such interests are not overridden by your rights and freedoms.
• Consent (Art. 6(1)(a)): Where you have given clear and specific consent — for example, by ticking the consent checkbox on our contact form. You may withdraw your consent at any time by contacting us, without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Third Parties

We may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Suppliers and Manufacturers: To fulfil your Order, we may share relevant Order details (product specifications, quantities, and delivery information) with members of our supplier network. We share only what is necessary.
• Freight and Logistics Providers: Shipping carriers and logistics partners who require contact and delivery information to arrange the transportation of Goods.
• Professional Advisers: Legal advisers, accountants, auditors, or insurers acting under enforceable duties of confidentiality.
• Regulatory and Government Authorities: HM Revenue & Customs (HMRC), UK Border Force, or other authorities where we are legally required to do so.

We require all third parties to respect the security and confidentiality of your personal data and to process it only in accordance with applicable data protection law and our instructions. We do not authorise any third party to use your data for their own independent purposes.

6. International Data Transfers

As we operate globally and ship to the United States and the European Union, we may transfer personal data outside the United Kingdom in the ordinary course of fulfilling Orders — for example, sharing delivery details with a US logistics provider.

Where such international transfers occur, we ensure that appropriate safeguards are in place in accordance with UK GDPR Chapter V requirements:

• Transfers to the EU/EEA: We rely on the UK Government's adequacy regulations recognising EU/EEA countries.
• Transfers to the USA and other third countries: We implement appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or standard contractual clauses as approved by the ICO, or rely on other lawful transfer mechanisms as applicable.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet our legal obligations:

• Enquiries not resulting in an Order: Up to 12 months from the date of last contact, after which data is securely deleted — unless you request earlier deletion.
• Order records, invoices, and associated correspondence: 7 years from the end of the financial year in which the Order was completed, in line with HMRC statutory requirements.
• Website analytics data: Aggregated and anonymised data may be retained indefinitely. Any raw technical logs are retained for no longer than 26 months.

After the applicable retention period, all personal data is securely deleted or permanently anonymised.

8. Your Rights Under UK GDPR / EU GDPR

You have the following rights in relation to your personal data. To exercise any right, please contact us using the details in Clause 12. We will respond within one calendar month; in complex cases, we may extend this by a further two months, in which case we will notify you in advance.

• Right of Access (Art. 15): The right to obtain a copy of the personal data we hold about you (a Subject Access Request).
• Right to Rectification (Art. 16): The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure (Art. 17): The right to request deletion of your personal data where there is no compelling reason for its continued processing ("right to be forgotten"). This right is not absolute and may be subject to our legal obligations.
• Right to Restriction of Processing (Art. 18): The right to request that we restrict the processing of your personal data in certain circumstances — for example, while accuracy is being contested.
• Right to Data Portability (Art. 20): Where processing is based on consent or contract and carried out by automated means, the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): The right to object to processing based on legitimate interests at any time, on grounds relating to your particular situation.
• Rights Related to Automated Decision-Making (Art. 22): We do not engage in automated decision-making or profiling with legal or significant effects. This right is noted for completeness.

We may need to verify your identity before processing certain requests. We will not charge a fee for reasonable requests; however, we may charge a reasonable administrative fee for manifestly unfounded or excessive requests.

9. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience and analyse how the site is used.

• Strictly Necessary Cookies: Essential for the basic functioning of the website. These cannot be disabled without affecting core website functionality.
• Analytics Cookies: Used to understand visitor behaviour on an aggregated, anonymised basis (e.g. page views, time on site). Where used, these are subject to your prior consent.

You can control or delete cookies through your browser settings. Please be aware that disabling certain cookies may impair the functionality of this website. Where required by law (including the UK Privacy and Electronic Communications Regulations (PECR)), we obtain your consent before placing non-essential cookies.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security measures include restricted access controls, secure email practices, and regular review of our data protection procedures.

Whilst we take all reasonable steps to protect your data, no method of electronic transmission or storage is entirely secure. If you have any concerns about the security of information provided to us, please contact us immediately.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of it, and will notify affected individuals without undue delay where required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "last updated" date at the top of this page will indicate when the Policy was last revised. We encourage you to review this Policy periodically.

Where changes are material and significantly affect how we handle your personal data, we will endeavour to notify you directly where we hold your contact details.

12. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

Moishifra Enterprises Ltd.
2nd Floor – Parkgates, Bury New Road, Prestwich, Manchester, M25 0TL
Email: hello@moishifraenterprises.com
Tel: 0161 399 5136

If you are not satisfied with our response, or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the UK supervisory authority:

• Information Commissioner's Office (ICO)
• Website: www.ico.org.uk
• Helpline: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

If you are based in an EU member state, you also have the right to lodge a complaint with your local data protection supervisory authority.